Frequently Asked Questions
When Will I Receive My Order? - 99% of orders are shipped within 1-7 days of purchase and you will receive an email to let you know your order has been dispatched
Where Is My Order Coming From? - We are based in London, United Kingdom. However as mentioned in our About Us our suppliers are Overseas, due to this please note that items may be held at customs.
Will My Order Be Sent In One Package? - For ease of tracking we send our parcels per product, please keep this in mind when receiving your items. If you don't receive your full order please track your remaining items for ETA.
If you have any other questions, please contact us at support at support@Thevanityboxstore.com
Refund/Returns? - Our 30-Day Satisfaction Guarantee with Money Back starts from the day of the customer placing their order (Please note we cannot refund used items for Hygienic reasons) and is under the condition that the product is sent back to us unused in it's original condition and sent via tracked shipping.
If you have received an item that has been damaged, please take pictures of any damaged items and send them to us at support@Thevanityboxstore.com so we can assist with a replacement or refund